Complaints
Although highly unlikely, if you ever have a complaint about our services, you are invited to contact our Internal Dispute Resolution Manager at feedback@creditwipeaustralia.com.au. Your complaint will be actioned very quickly, because the last thing we want is an unhappy customer when the problem could have been easily solved if only we had known about it.
Also, in the highly unlikely event that you are unhappy with the Credit Wipe Internal Dispute Resolution Manager’s decision, you may contact the Australian Financial Complaints Authority on Telephone: 1800 931 678, Post: GPO Box 3, Melbourne, Vic 3001, or website: www.afca.org.au. However, to avoid delays, always contact the Credit Wipe Internal Disputes Resolution Manager first.
Both complaint opportunities are at no cost to you